Open Picker

As we care a lot about the outdoors, but even more about the people who are living in it, your health is priority #1 these days.

Please find out what official rules are applicable in your region. Check our store finder to find your nearest store and the current opening times.

Of course you can pay in our stores using a debit card and take advantage of our services like Click & Collect, Click & Reserve, or make an appointment with a personal shopper .

As social distancing doesn’t mean disconnecting we‘re happy to offer services and online shopping as usual. Feel free to stay in touch with us via social media or email us to

Stay healthy!


Going that extra mile for you

Reliable delivery (average delivery time is five to seven days)

Highest of hygiene standards in our warehouses and during dispatch


  • Yes, our team is fully committed to processing all online orders in the usual quality and speed.
  • Online we are still there for our customers. The average delivery time is five to seven days.
  • Currently, all orders are still handed over to the shipping service as usual and can be delivered within the specified period. Due to the daily changes in circumstances, there may be short-term interruptions on the part of the delivery services. Detailed information can be found on the websites of the respective delivery service providers or in the current daily press.
  • The services will continue to be available online as usual (the impregnation service only in Austria and Germany). Unfortunately, it is currently not possible to order repairs or impregnations via temporarily closed Jack Wolfskin stores. If you have any questions about our services, you can also contact us at any time by e-mail

  • We continue to process complaints and returns. Due to delivery problems with the shipping company, there may be deviations from our normal returns processing time. Further information on returns can be found here.

  • All customers can order from our online shop without hesitation. The highest hygiene standards apply in our warehouse - this also applies to the packages and ordered products. Our shipping partners also comply with the officially prescribed health and hygiene standards and safety precautions.

    In order to keep contacts as low as possible, contactless delivery is used. The supplier will sign for you as soon as he has ensured that you have received the goods.

    You can find further information from our shipping service providers: DHL, UPS.

  • In such a case, please call our service team on 06126-954210 (weekdays between 8 a.m. and 5 p.m.) or send an e-mail to We will get back to you as soon as possible. For further information please see here
  • If you have not yet received your goods that you have returned to the store for repair or complaint, please contact us by e-mail at Please be sure to include a copy of the receipt you received from the store. We will then try to help you with pleasure.